Ratings & Reviews
Resident Reviews
|Recommended: YesGood Apartment Made Better By Great Staff — While some of the unit's features are out of date, and the grounds could be better maintained, Refugio Place's staff and owners are dedicated to making this a great place to live. Maintenance is completed on time and the office staff is always ready to answer the phones with up to date information. Refugio Place has made up for any problems in the physical space with great staff.
|Recommended: YesBasic Apartment — Basic apartment complex
|Recommended: YesThe is a wonderful place to live. — Refugio Place however is a lovely little spot inside downtown, just close enough to be within walking distance of the river walk, and just far enough not to feel like a part of the craziness 24 7. The management is very nice and are usually quite helpful, the groundskeepers do a decent job at keeping this place clean, and unlike many other apartments made around 2004, this place doesn't look like it's falling apart. It's also very affordable considering its location. Some neighbors can be noisy but this is an apartment complex, it's bound to happen. I'll never want to live in another complex that isn't ran by Lincoln Property Company, every where I've gone these people have always worked with me, have always been very nice, and have always kept their properties in good condition.
Refugio Place in particular is just a great spot to be, it's comfortable and beautiful.
|Recommended: YesParking Problem — I love living here I don't like that I always have a problem finding parking, People that do not have a sticker park here and I feel we should have assigned parking close to our apartment, Its just hard not having a space available I love everything else, I'm just so disappointed in the parking situation Seriously
|Recommended: YesA great community with a few rude tenants. — Its nice, clean, and the staff is always on top of things. My only complaint is my upstairs neighbors' stomping around, if not literally running back and forth, all day - every day. There's a park across the street - really nice one too - wish management would address these complaints.
|Recommended: YesWonderful layout, fantastic staff and amazing location, great price — Love living here only quibble maintenance requests take time all staff are friendly and professional. Hats off to management company...please just hire more maintenance staff.
|Recommended: YesProperty Review — I like living here. The staff has been attentive to any concerns I've brought to their attention.
Maintenance have, for the most part, made repairs in a timely manner. I am currently waiting for them to return and finish a repair they did not complete in the laundry room. I'm not sure when they will be back.
|Recommended: YesAwesome Community...Awesome Staff — The staff is always so friendly and helpful The community is always clean and we love how close our home is to downtown
|Recommended: YesLove it here — I love living here. The staff is awesome, the size of my home for the price, I can't beat it With the market growing in the downtown area, I am very fortunate to have my place, my home, at Refugio Place. Love the leasing professionals Cara, Angelina, Genine, and Diane. The maintenance team Andres, Edgar, Rico, and groundskeeper all do exceptionall service. Thank you all for the 3 years and look forward to many years to come.
|Recommended: NoI think its a great property. — Access to downtown events and nightlife. I just hate the noise from the train at all hours of the night.
response from property -Hi Rudy,
Thank you so much for taking the time to leave us your review. We truly appreciate your feedback and we enjoy having you as one of our valued neighbors.
Sincerely,
- Refugio Place Staff
|Recommended: YesWonderful apartments, staff and neighbors. — I would highly recommend to anyone in search of they're next home to consider Refugio Place first. I truly feel safe, comfortable and cared for. Also, Refugio Place has an amazing office staff that stays on top of everything and even goes out of their way to throw events to bring residents together.
Hi Samantha, we are so thankful for your kind words and for taking the time to give us your feedback. We are pleased to hear of your positive experience at Refugio Place and we are glad to have you as one of our neighbors.
Sincerely,
Refugio Place Team
|Recommended: YesWonderful place to live — Quiet neighbours and any maintenance issues are handled quickly and efficiently. Love the office staff, a joy to talk to them.
Hi Claire,
We appreciate your review and feedback. We are pleased to hear the you are having a positive experience with us at Refugio Place. We are honored to have you as one of our neighbors!
Sincerely,
The Refugio Place Team
|Recommended: NoGreat location, poor facilities — The best thing about Refugio is simply the location. The actual interior of apartments is also nice and relatively large. However, it's absurd that the property has still not locked the parking gate. It is not okay that mail is being delivered to a third site because the boxes here are not secure. And, a lot more upkeep should be kept. Stairs are always dirty, doors should be repainted. The property itself needs some TLC. For what I pay, I expect to receive a lot more.
Hi Olivia, we appreciate your review and we are working towards correcting the issues you listed above.
|Recommended: YesVery nice — The gates don't work so parking in the gates is usually taken up by people who don't even have a pass and it's frustrating to find parking around the area. But staff is friendly and maintainence is professional. Just hate parking my car outside the gates because it got broken into one time.
Alicia, we appreciate your review and will work on correcting the issue you bring up. We wish to continue providing outstanding customer service to all our guests and residents. We hope you have a wonderful day!
|Recommended: YesOverall — The location is great but is lacking a pool. The interior of the apartments are cozy, absolutely love it. As for the staff one named Kourtney was very rude and not at all very friendly towards me. I would most likely not be going to her for any questions or help.
