Ratings & Reviews

Overall Rating

4(32 reviews)93.8% of customers recommend this property

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Resident Reviews

submitted by Marcus S. - |Recommended: YesAwesome Community...Awesome Staff — The staff is always so friendly and helpful The community is always clean and we love how close our home is to downtown
submitted by Michael M. - |Recommended: YesLove it here — I love living here. The staff is awesome, the size of my home for the price, I can't beat it With the market growing in the downtown area, I am very fortunate to have my place, my home, at Refugio Place. Love the leasing professionals Cara, Angelina, Genine, and Diane. The maintenance team Andres, Edgar, Rico, and groundskeeper all do exceptionall service. Thank you all for the 3 years and look forward to many years to come.
submitted by Rudy E. - |Recommended: NoI think its a great property. — Access to downtown events and nightlife. I just hate the noise from the train at all hours of the night.
response from property -Hi Rudy, Thank you so much for taking the time to leave us your review. We truly appreciate your feedback and we enjoy having you as one of our valued neighbors. Sincerely, - Refugio Place Staff
submitted by Samantha V. - |Recommended: YesWonderful apartments, staff and neighbors. — I would highly recommend to anyone in search of they're next home to consider Refugio Place first. I truly feel safe, comfortable and cared for. Also, Refugio Place has an amazing office staff that stays on top of everything and even goes out of their way to throw events to bring residents together.
response from property -Hi Samantha, we are so thankful for your kind words and for taking the time to give us your feedback. We are pleased to hear of your positive experience at Refugio Place and we are glad to have you as one of our neighbors. Sincerely, Refugio Place Team
submitted by Claire L. - |Recommended: YesWonderful place to live — Quiet neighbours and any maintenance issues are handled quickly and efficiently. Love the office staff, a joy to talk to them.
response from property -Hi Claire, We appreciate your review and feedback. We are pleased to hear the you are having a positive experience with us at Refugio Place. We are honored to have you as one of our neighbors! Sincerely, The Refugio Place Team
submitted by Olivia G. - |Recommended: NoGreat location, poor facilities — The best thing about Refugio is simply the location. The actual interior of apartments is also nice and relatively large. However, it's absurd that the property has still not locked the parking gate. It is not okay that mail is being delivered to a third site because the boxes here are not secure. And, a lot more upkeep should be kept. Stairs are always dirty, doors should be repainted. The property itself needs some TLC. For what I pay, I expect to receive a lot more.
response from property -Hi Olivia, we appreciate your review and we are working towards correcting the issues you listed above.
submitted by Alicia P. - |Recommended: YesVery nice — The gates don't work so parking in the gates is usually taken up by people who don't even have a pass and it's frustrating to find parking around the area. But staff is friendly and maintainence is professional. Just hate parking my car outside the gates because it got broken into one time.
response from property -Alicia, we appreciate your review and will work on correcting the issue you bring up. We wish to continue providing outstanding customer service to all our guests and residents. We hope you have a wonderful day!
submitted by Christina - |Recommended: YesOverall — The location is great but is lacking a pool. The interior of the apartments are cozy, absolutely love it. As for the staff one named Kourtney was very rude and not at all very friendly towards me. I would most likely not be going to her for any questions or help.
submitted by Matthew G. - |Recommended: YesI think it's feasible — It's ok could use a pool
submitted by William M. - |Recommended: YesGreat — It is a good apartment complex. Can be a little loud, but good quality of apartments and service.
submitted by Adriana I. - |Recommended: YesDesperately Seeking Parking — Make sure to always check if your parking garage remote works especially when there is an event Usually the roads are blocked off and every one parks by the apts for events at the Alamodome. I paid for the parking garage but my remote was always on the fritz.
submitted by Joshua Y. - |Recommended: YesGood Property — I would like the security company issue to be fixed as soon as possible...
submitted by Mirta S. - |Recommended: YesOverall Impression — The apartment environment is great the staff is awesome especially Angelina thank you Just the upstairs neighbors were bad - i could hear ALL the walking around stomping every day. That was the only negative. Parking was great, problems were fixed quickly, etc. Agreste location - loved it Thank you Refugio Place
submitted by Erin D. - |Recommended: YesGreat Location — Located in a great and accessible area
submitted by Eduardo S. - |Recommended: YesI like that it's quiet and the apartments are cozy — Living here won't be anything fancy but it won't be mediocre either. The outside of the apartments may look old especially with those Vista apts next door but the inside is well kept and taken care of. I especially love the double doors to the balcony. You can open them in a fresh day to let some cool air in. The apartments are very cozy. Enough to have good furniture in but not so big that you feel you have weird open spaces. The bathrooms are spacious. I've had bad experiences with my maintenance requests, some taking up to a month to solve but I can't say if that's the case with everybody. This works for me because work is here downtown and I will definitely keep living here.