Ratings & Reviews

Overall Rating

4(31 reviews)93.5% of customers recommend this property

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Resident Reviews

Love it here submitted by Michael M. - |Recommended: YesI love living here. The staff is awesome, the size of my home for the price, I can't beat it With the market growing in the downtown area, I am very fortunate to have my place, my home, at Refugio Place. Love the leasing professionals Cara, Angelina, Genine, and Diane. The maintenance team Andres, Edgar, Rico, and groundskeeper all do exceptionall service. Thank you all for the 3 years and look forward to many years to come.
I think its a great property.submitted by Rudy E. - |Recommended: NoAccess to downtown events and nightlife. I just hate the noise from the train at all hours of the night.
response from property -Hi Rudy, Thank you so much for taking the time to leave us your review. We truly appreciate your feedback and we enjoy having you as one of our valued neighbors. Sincerely, - Refugio Place Staff
Wonderful apartments, staff and neighbors.submitted by Samantha V. - |Recommended: YesI would highly recommend to anyone in search of they're next home to consider Refugio Place first. I truly feel safe, comfortable and cared for. Also, Refugio Place has an amazing office staff that stays on top of everything and even goes out of their way to throw events to bring residents together.
response from property -Hi Samantha, we are so thankful for your kind words and for taking the time to give us your feedback. We are pleased to hear of your positive experience at Refugio Place and we are glad to have you as one of our neighbors. Sincerely, Refugio Place Team
Wonderful place to livesubmitted by Claire L. - |Recommended: YesQuiet neighbours and any maintenance issues are handled quickly and efficiently. Love the office staff, a joy to talk to them.
response from property -Hi Claire, We appreciate your review and feedback. We are pleased to hear the you are having a positive experience with us at Refugio Place. We are honored to have you as one of our neighbors! Sincerely, The Refugio Place Team
Great location, poor facilities submitted by Olivia G. - |Recommended: NoThe best thing about Refugio is simply the location. The actual interior of apartments is also nice and relatively large. However, it's absurd that the property has still not locked the parking gate. It is not okay that mail is being delivered to a third site because the boxes here are not secure. And, a lot more upkeep should be kept. Stairs are always dirty, doors should be repainted. The property itself needs some TLC. For what I pay, I expect to receive a lot more.
response from property -Hi Olivia, we appreciate your review and we are working towards correcting the issues you listed above.
Very nicesubmitted by Alicia P. - |Recommended: YesThe gates don't work so parking in the gates is usually taken up by people who don't even have a pass and it's frustrating to find parking around the area. But staff is friendly and maintainence is professional. Just hate parking my car outside the gates because it got broken into one time.
response from property -Alicia, we appreciate your review and will work on correcting the issue you bring up. We wish to continue providing outstanding customer service to all our guests and residents. We hope you have a wonderful day!
Overallsubmitted by Christina - |Recommended: YesThe location is great but is lacking a pool. The interior of the apartments are cozy, absolutely love it. As for the staff one named Kourtney was very rude and not at all very friendly towards me. I would most likely not be going to her for any questions or help.
I think it's feasible submitted by Matthew G. - |Recommended: YesIt's ok could use a pool
Greatsubmitted by William M. - |Recommended: YesIt is a good apartment complex. Can be a little loud, but good quality of apartments and service.
Desperately Seeking Parkingsubmitted by Adriana I. - |Recommended: YesMake sure to always check if your parking garage remote works especially when there is an event Usually the roads are blocked off and every one parks by the apts for events at the Alamodome. I paid for the parking garage but my remote was always on the fritz.
Good Propertysubmitted by Joshua Y. - |Recommended: YesI would like the security company issue to be fixed as soon as possible...
Overall Impressionsubmitted by Mirta S. - |Recommended: YesThe apartment environment is great the staff is awesome especially Angelina thank you Just the upstairs neighbors were bad - i could hear ALL the walking around stomping every day. That was the only negative. Parking was great, problems were fixed quickly, etc. Agreste location - loved it Thank you Refugio Place
Great Locationsubmitted by Erin D. - |Recommended: YesLocated in a great and accessible area
I like that it's quiet and the apartments are cozy submitted by Eduardo S. - |Recommended: YesLiving here won't be anything fancy but it won't be mediocre either. The outside of the apartments may look old especially with those Vista apts next door but the inside is well kept and taken care of. I especially love the double doors to the balcony. You can open them in a fresh day to let some cool air in. The apartments are very cozy. Enough to have good furniture in but not so big that you feel you have weird open spaces. The bathrooms are spacious. I've had bad experiences with my maintenance requests, some taking up to a month to solve but I can't say if that's the case with everybody. This works for me because work is here downtown and I will definitely keep living here.
Review for 2017submitted by Samantha S. - |Recommended: YesMoving here was swift and easy. Angelina and Courtney are a God send to Lincoln properties and apartment leasing. They're sweet and understandable and accommodating. Maintenance is super sweet, and they do everything they can to ensure the landscaping and breezeways are clean. They do take awhile to get around to fixing things sometimes. My bathroom floor had cracks when I moved in, noted on the move in sheet and noone came to fix it. Parking is a bit hectic on the weekends. Towing should be enforced more often. There is a broken down red car that has been parking in a covered parking spot and hasn't moved in four months. Wherever you go you will have loud neighbors. I can't hear them talking or walking but when they slam doors or bump bass music, you can hear it. The only thing that is stopping me from resigning is the gym, which was a big reason in me signing here. If they could take 3 months of my rent alone and enhance the gym by providing medicine balls yoga balls kettle bells, and new tread mills and a stair stepper, they would have my lease signed for next year. The club house looks beautiful, but the gym looks sad and doesn't measure up to the rest. Please consider that.